REFUND POLICY
At purelyunique.online, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
Customers may request a return within 30 days of receiving the order. To be eligible for a return, items must:
- Be unused, unworn, and unwashed
- Be in original condition and packaging
- Include all original tags and accessories
- Not show signs of damage caused by misuse or improper handling
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items may not be eligible for return:
- Final sale or clearance items
- Gift cards
- Items damaged through normal wear and tear
- Products returned without prior authorization
Return Process
To request a return, please contact our customer support team by email with your order number and reason for return.
Email: kedai@purelyunique.online
Once your return request is approved, customers should send the item to the following return address:
Return Address:
Purely Unique LLC
317 NORRIS CT #B
MADISON, WI 53703
United States
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Refunds
After we receive and inspect the returned item, we will notify you regarding the approval status of your refund. Approved refunds will be processed back to the original payment method within 5–10 business days depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us promptly with photos of the issue so we can provide an appropriate solution.
Late or Missing Refunds
If you have not yet received your refund after the processing period, please first check with your bank or payment provider. If you still need assistance, contact us directly.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Purely Unique LLC
317 NORRIS CT #B
MADISON, WI 53703
United States
Email: kedai@purelyunique.online
