FAQ
1. What products do you sell?
We offer a variety of stylish and comfortable yoga wear and activewear designed for everyday movement, workouts, relaxation, and active lifestyles.
2. How can I place an order?
Simply browse products on purelyunique.online, add your desired items to the cart, and proceed to checkout using our secure payment system.
3. What payment methods do you accept?
We accept major credit cards, debit cards, and other secure online payment methods available during checkout.
4. How long does order processing take?
Most orders are processed within 1–3 business days after payment confirmation. Processing times may vary during holidays or high-demand periods.
5. Do you provide shipping within the United States?
Yes, we currently ship orders throughout the United States using trusted shipping carriers.
6. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
7. What should I do if my package is delayed?
Shipping times may occasionally be affected by weather, holidays, or carrier delays. If your package has not arrived within the estimated timeframe, please contact us for assistance.
8. Can I cancel or change my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible after placing your order.
9. What is your return policy?
We accept eligible returns according to our Refund Policy. Returned items must be unused, unworn, and in their original condition and packaging.
10. What should I do if I receive a damaged or incorrect item?
Please contact our customer support team within a reasonable time after delivery and provide photos of the issue so we can assist you promptly.
11. How do I contact customer support?
You can contact us anytime by email at:
kedai@purelyunique.online
12. Is my personal information secure?
Yes. We use reasonable security measures and secure payment systems to help protect your personal information and shopping experience.
